Virgin Voyages FAQs for Fraud and Scam Alerts
Fraud and Scam Alerts
Will Virgin Voyages ever call me to ask for personal information?
No. Virgin Voyages will never call you to request personal details like your last name, date of birth, or booking ID. If you receive such a call, hang up and contact our Sailor Services team directly to verify any requests.
How can I recognize a scam call?
Be cautious if you receive a call claiming you owe additional money for port fees, itinerary changes, or any other unexpected charges. Virgin Voyages will never contact you to demand payment over the phone. If you’re unsure, hang up and call us directly.
You can reach us at:
USA & Canada
+1 954 488 2955
8am - 9pm EST | Monday - Friday
9am - 6pm EST | Saturday - Sunday
UK
+44 203 003 4919
10am - 10pm London Time | Monday - Friday
11am - 10pm London Time | Saturday - Sunday
You can reach us at:
USA & Canada
+1 954 488 2955
8am - 9pm EST | Monday - Friday
9am - 6pm EST | Saturday - Sunday
UK
+44 203 003 4919
10am - 10pm London Time | Monday - Friday
11am - 10pm London Time | Saturday - Sunday
How can I protect my booking from scammers?
Your Reservation ID is confidential — treat it like a password! To keep it secure:
- Do not share your booking ID on social media. Avoid posting screenshots of your app or boarding pass where your reservation number is visible.
- If you suspect your booking has been accessed without your permission, contact Sailor Services immediately.
What should I do if I’ve already made a payment to a scammer?
If you believe you’ve been scammed, take the following steps:
- Contact your bank or credit card provider immediately to report the fraudulent charge.
- Call Virgin Voyages to review your booking and confirm your payment status.
How can I verify my reservation and payments?
To check your booking details and payment status, always log in to your Virgin Voyages account at VirginVoyages.com or contact our Sailor Services team directly.
