Virgin Voyages FAQs Before You Sail

For bookings made on or before October 6, 2025:

• If you change your cabin after October 7, your reservation will move into the new VoyageFair Choices fare structure and will re-price at today’s prevailing rate.
• If you choose to upgrade through our Level Upgrade program instead, you’ll keep all of your original Legacy booking perks.

For bookings made on or after October 7, 2025:
Your ability to change your cabin assignment depends on the VoyageFair Choice you’ve booked.

• Lock It In & Base Voyage Fare (Standard Cabins and Suites): Cabin assignments can’t be changed once booked.
• Essential & Premium Voyage Fare (Standard Cabins): Cabin changes are allowed up to 46 days before your voyage. Reach out to Sailor Services or your First Mate (travel agent), and we’ll be happy to help. Just keep in mind that changes may result in a fare increase.
• Non-Lock It In Voyage Fare (RockStar & Mega RockStar Suites): Cabin changes are also permitted up to 46 days before sailing, based on availability and fare differences

You'll also have the opportunity to upgrade your booking by making an offer (or bid) through our Level Upgrade program. From 45 days before your voyage, you can still upgrade your cabin based on availability, all the way up to 48 hours before sailing. 

At Virgin Voyages, we are partnering with Flexpay to provide access to a flexible, pay-over-time financing solution to allow our Sailors the most accessible and affordable options to voyage with us. Sailors can easily apply through Flexpay to pay for their voyage including all associated costs like add-ons and extras such as Voyage Protection and Shore Things. Please visit our Flexpay page for more information about how you can apply.
 

For bookings made on or before October 6, 2025:
Our cancellation policy was created to provide a better experience for our Sailors. Here’s everything you need to know:

• 120+ days before sailing: You’ll have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds go back to your original form of payment.
• After the 7-day grace period (but still before 120 days): You’ll receive a refund on all payments, excluding your deposit. Your deposit will be held as Future Voyage Credit.
• 119–45 days before sailing: All funds paid will convert to Future Voyage Credit, good for any voyage within 1 year of your original start date.
• 44 days or less before sailing: All funds are final. You can, however, transfer your booking to someone else up to 48 hours before departure. (Taxes and fees are always refunded regardless of timing.)

If your voyage was booked through a tour operator or First Mate who bundled your trip with other travel elements (like flights or hotels), their policies may differ. Please reach out to them directly for details.

For bookings made on or after October 7, 2025:
Your cancellation policy depends on the voyage fare option you selected:

• Lock It In (Standard Cabins & Suites)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Base (Standard Cabins)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Essential (Standard Cabins)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but will be transferred to Future Voyage Credit.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees). Only secondary Sailors (not Sailor #1) may be changed.
• Premium (Standard Cabins), RockStar & Mega RockStar Suites (Non-Lock It In)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but Sailors may choose to transfer payments made to Future Voyage Credit, change voyage dates, or change any names on the booking.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but any Sailor may be changed.

Bar Tab is Sailor Loot (AKA onboard credit) that’s pre-purchased to spend on premium beverages all around our lady ships and at The Beach Club at Bimini. The best part? For every Bar Tab purchased, you get an extra amount added, on us. Get some cocktails on the house or in this case, ship. Like most of our Sailor Loot, unused Bar Tab credit is not refundable at the end of a voyage, so drink up or feel free to share with a friend - or two!

In the Virgin Voyages app, Sailors can check in prior to their voyage and select a Terminal Arrival Time. Our vessel will set sail at the time listed and will depart in a timely manner. That means on the dot.