Applicable to Voyage Packages where the Voyage embarks passengers in the USA.
THESE ARE THE INSTRUCTIONS ON HOW TO OBTAIN A REFUND IN THE EVENT OF NONPERFORMANCE OF TRANSPORTATION. FOR ANY TERM NOT DEFINED IN THIS PROCEDURE, PLEASE SEE OUR TICKET CONTRACT AVAILABLE AT WWW.VIRGINVOYAGES.COM.
“Nonperformance of Transportation” means cancelling or delaying a Voyage by three (3) or more calendar days, if the Sailor elects not to embark on the delayed Voyage or a substitute Voyage offered by the Company or Carrier. A Sailor's own cancellation does not constitute Nonperformance of Transportation.
In the event of Nonperformance of Transportation, the Sailor may submit a claim for a full refund of all monies paid, including cruise fare, any onboard amenity packages and government fees and taxes.
Refund claims for Nonperformance of Transportation must be submitted in writing with supporting documentation, including the booking confirmation and/or copy of the cruise ticket, proof and amount of payment, the cancellation or delay notice, and must be sent to Virgin Voyages at the following address:
Virgin Cruises Intermediate Limited
1000 S. Pine Island Road, Suite 600
Plantation, FL 33324
ATTN: Nonperformance Claims
It is recommended that refund claims be sent via certified mail, registered mail or courier service with delivery confirmation. Valid refund claims will be paid within 180 days.