Virgin Voyages FAQs for Sailor Services
Sailor Services
When available, you can purchase our Premium WiFi service to video call and VOIP home. Or you can choose to turn on cellular services and use our satellite link at sea to make a standard phone call home. Please note that the rates for calls at sea are set by your service provider, so we strongly recommend you check the rates before making a cellular call or using cellular data services on board.
Absolutely! Our Lost and Found can be accessed at the Sailor Services desk on Deck 5. If you’ve already disembarked, you can fill out this form to report your lost item.
Sailors can book onboard cabanas once they’re on board, by chatting or visiting our Sailor Services Crew on Deck 5.
Yes! Every Sailor has access to Wi-Fi at sea — so you can browse, email, message, and scroll social media without extra charges. For those looking for enhanced connectivity, optional upgrades (like Premium and Work from Sea Wi-Fi) are available for an additional cost, subject to availability.
For bookings made on or before October 6, 2025:
All Sailors receive Classic Wi-Fi browsing at no extra charge, with the option to upgrade onboard.
For bookings made on or after October 7, 2025:
The type of Wi-Fi included depends on the voyage fare option you selected when booking:
A bit like on an airplane, Wi-Fi at sea can be limited at times, but you’ll always be connected enough to share your voyage.
For bookings made on or before October 6, 2025:
All Sailors receive Classic Wi-Fi browsing at no extra charge, with the option to upgrade onboard.
For bookings made on or after October 7, 2025:
The type of Wi-Fi included depends on the voyage fare option you selected when booking:
- Lock It In & Base (Standard Cabins): Includes Basic Wi-Fi (one device per Sailor).
- Essential (Standard Cabins): Includes Classic Wi-Fi (one device per Sailor).
- Premium (Standard Cabins): Includes Premium Wi-Fi (two devices per Sailor).
- RockStar Quarters (Lock It In or Non-Lock It In): Includes Classic Wi-Fi (one device per Sailor).
- Mega RockStar Quarters (Lock It In or Non-Lock It In): Includes Work from Sea Wi-Fi (two devices per Sailor).
A bit like on an airplane, Wi-Fi at sea can be limited at times, but you’ll always be connected enough to share your voyage.
We allow up to 1 simultaneously active device per Sailor.
Sailors can purchase Premium or Work from Sea Wi-Fi at any time while onboard the ship on the Virgin Voyages Sailor App.
Premium and Work from Sea Wi-Fi may not be available in some areas due to geography, weather, or government restrictions.
Premium and Work from Sea Wi-Fi may not be available in some areas due to geography, weather, or government restrictions.
We support mobile telephones, tablets, and laptop computers. Other connected devices such as smartwatches and e-Ink readers will also generally work. Streaming devices (such as FireTV, Roku, and Apple TV), desktop computers, and wired connections are not supported.
Once authenticated and a package selected, VPN services can generally be used on packages that permit them, however, we are unable to provide support for VPN connections. It is important to note that the Sailor app will most likely not function if a VPN is in use on the Sailor device.
There is no specific limit on the amount of data that can be transferred on Sailor Wi-Fi, however, we do reserve the right to limit or block access to any device at any time in order to preserve network integrity and maintain bandwidth availability for other Sailors.
We do not advertise any specific speeds or latency for Sailor Wi-Fi as they are subject to change based on satellite availability, weather, location, and other factors.
No, Sailor devices must never be connected to Crew Wi-Fi.
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